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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Cross Sell Solution
C) HP Support Center
D) HP Sales Central

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Cross Sell Solution
C) HP Support Center
D) HP Sales Central

3. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover in-warranty devices from non-HP brands.
B) They limit unexpected costs.
C) They enable customers to concentrate on core business activities.
D) They provide free delivery.
E) They cover 80% of out-of-warranty repairs.

4. In which customer situation would you propose a services contract?

A) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
B) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
C) The customer wants to pay upfront for both hardware and services.
D) The customer uses only HP products.

Solutions: