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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
| Topic 2: Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Topic 3: HP Managed Print Specialist Select Scope | - Key features of HP Managed Print solutions - HP MPS Select (A4) portfolio overview |
| Topic 4: Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
| Topic 5: Solution Positioning and Customer Engagement | - Engaging customers to identify print needs - Articulating HP MPS value propositions |
HP Managed Print Specialist Select 2019 Sample Questions:
1. When looking at the HP product names and their meaning, what does the letter at the end of the product name mean?
A) transactional or contractual printer type
B) device features
C) A3 or A4 indicator
D) product price band
2. Why is it important to ask your customers about their future plans?
A) to see if they have plans to move offices or open new ones
B) to help them understand what is likely to happen and which solution is needed now and in the future
C) to break the ice during the conversation
D) to uncover future projects to be involved in and then capitalize on making as much money from the customer as you can
3. What are the four core printing requirements today?
A) connectivity, capture, solutions, and applications
B) mobility, capture, security, and management
C) color, capture, security, and monitoring software
D) cost, workflow, MFP, and management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C |





