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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Chat assistants
B) Moments
C) Moment sets
D) Business Processes
2. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Transparency throughout the implementation journey
B) Access to necessary information with ease
C) Improved marketing analytics
D) Predictability in implementation
E) Enhanced employee engagement
3. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) False
B) True
4. Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A) SAP FSM Business Rules
B) FSM Cloud Connector by Proaxia
C) SAP Integration Suite / SAP Business Technology Platform
5. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Standardized framework
B) Expert guidance
C) Best marketing practices
D) Customer loyalty programs
E) Integrated toolchain
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,B,D | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A,B,E |
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