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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Overview | 20% | - Architecture and components of AICC solution - Typical application scenarios and value - Basic concepts and positioning of AICC |
| AICC Solution Design | 25% | - Security and compliance considerations - Requirement analysis and solution planning - Capacity planning and network design - High availability and disaster recovery design |
| Presales Capability and Case Analysis | 25% | - Common questions and solutions - Typical project cases and best practices - Solution proposal and quotation preparation - Competitive analysis and differentiation |
| AICC Product Knowledge | 30% | - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?
- A. CTI Server
- B. VoIP Gateway with both TDM and SIP interfaces
- C. ICD Router
- D. Session Border Controller (SBC)
Correct Answer: B 🗳️
What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?
- A. Progressive dialing is faster and more aggressive than predictive dialing.
- B. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
- C. Predictive dialing is only for surveys, while progressive is for sales.
- D. There is no significant difference.
Correct Answer: B 🗳️
In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?
- A. Synchronous mirroring
- B. Snapshot replication
- C. Scheduled backup restoration
- D. Asynchronous log shipping
Correct Answer: A 🗳️
Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?
- A. Media Server
- B. Text-to-Speech (TTS) engine
- C. Automatic Speech Recognition (ASR) engine
- D. ICD Router
Correct Answer: B 🗳️
What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?
- A. The security risk of exposing sensitive information on the agent's screen.
- B. The additional bandwidth and processing power required to capture and transmit the screen content.
- C. The inability of most web browsers to support screen sharing.
- D. The integration with the CRM system.
Correct Answer: B 🗳️
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