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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A) To randomly select phone numbers from a list.
B) To increase the dialing speed.
C) To display a specific callback number on the recipient's caller ID that is different from the dialing number.
D) To mask the agent's voice.

2. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.
B) There is no technical difference; it's just a permission setting.
C) Monitoring requires the agent's permission, while barging does not.
D) Barging is only available for voice calls, while monitoring works for all channels.

3. Which SIP response code indicates a successful call redirect?

A) 302 Moved Temporarily
B) 404 Not Found
C) 200 OK
D) 486 Busy Here

4. What is the primary purpose of a "pilot number" in a contact center?

A) It is a test number used during the implementation phase.
B) It is a number used exclusively by agents to make outbound calls.
C) It is a number for emergency services.
D) It is the main published number that customers dial to reach the contact center.

5. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A) To initiate a new call.
B) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
C) To indicate that a call has been answered.
D) To transfer a call to another extension.

Solutions: