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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A. Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.
B. Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.
C. Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.
D. Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.

Question 2

A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

A. Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.
B. Determine the stopper's tracking preference using the B2C Commerce Shop API.
C. Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.
D. Create cookies initially, then delete once the customer asks to deny.

Question 3

A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

A. Experience Cloud
B. B2C Commerce
C. Marketing Cloud
D. Service Cloud

Question 4

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
B. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
C. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
D. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

Question 5

An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A. Support Processes
B. Auto Response Rules
C. Assignment Rules
D. Queues

Solutions: