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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 2: Networking and Call Routing | - Voice networking configuration
|
| Topic 3: IP Office Hardware | - Hardware components and interfaces
|
| Topic 4: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 5: Maintenance and Troubleshooting | - Operational support and diagnostics
|
| Topic 6: System Installation and Configuration | - Deployment and administration
|
| Topic 7: Applications and Messaging | - Communication applications deployment
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 2
B) 4
C) 1
D) 3
2. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) System Monitor with default filters
B) SSA Snapshot
C) Debug Manager on DTE port
D) System Monitor with ISDN L3 filter options enabled
3. Which outcome can be prevented with a correctly designed multi-site SCN solution?
A) Tromboned calls
B) Oversubscribed VMPro ports
C) Oversubscribed voice Mail storage
D) Compromised ACD routes
4. What does "IMAP support" mean in the IP Office UMS service?
A) A user can see/listen to voicemail messages via Web browser.
B) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
C) A user can receive voicemail messages only using MS Outlook.
D) All messages are forwarded to a user e-mail account and deleted on their telephone.
E) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
5. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A) Network packet sniff from the IP Office port
B) IP Office and VoiceMail Pro traces
C) IP Office configuration file and VoiceMail Pro call flow
D) Auto attendant WAVE file
E) Line circuit ID
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B,C |





