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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Case and investigation management - Service territory and location-based services |
| Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Workflow and approval processes - Reporting and analytics for public sector - Lightning Experience customization |
| Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities - Case management for government |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building.
The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
A. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
B. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
C. OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type
D. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
Question 2
Which three require set up to configure a License Authorization?
A. Inspection Type
B. Business Type
C. Regulatory Authority
D. Business Profile
E. Regulatory Authorization Type
Question 3
A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?
A. Verify that the case worker has the Decision Explainer Permission set.
B. Verify that the case worker has the Rules Engine Runtime permission.
C. Verify that the case worker has OmniStudio User permission.
D. Verify that the case worker has OmniStudio Admin permission.
Question 4
After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?
A. Recommend using PSS with the Nonprofit Success Pack.
B. Recommend using PSS with the Outbound Funds Module.
C. Recommend using PSS with FinancialForce Accounting.
D. Recommend using PSS with the Grants Management product.
Question 5
A state licensing agency wants applicants to complete a business license application online.
Applicants should be able to save their progress, return later using the same authenticated account, and submit only after all mandatory sections are completed. Which Public Sector Solutions capability best supports this requirement?
A. Care Plans
B. OmniScript integrated with Application Management
C. Assessment Indicator Definitions
D. Action Plans
Solutions:
| Question 1 Answer: A | Question 2 Answer: C,D,E | Question 3 Answer: A | Question 4 Answer: B,D | Question 5 Answer: B |





