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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
C) User, Person Account, Billing Account, Service Account, Contacts, Assets.
D) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

2. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
B) Ensure platform Events mode is enabled for Order Management
C) Split Line Items in the same order before submitting the order and request an increase to order size limits
D) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

3. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
B) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
D) Only Migrate the assets needed when customers are trying to place MACD orders.

4. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
C) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
D) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

5. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

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