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Nokia SDM Certification - CARE Sample Questions:

1. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) Help Desk for customization, SW fault management for customization, and impact analysis.
B) Previous + remote emergency support.
C) SW fault management for customization, impact analysis and 3rd party application support.
D) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.

2. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
B) 3'rd party management and support, 3'rd party support from various vendors.
C) Preventive services, launch support, On site troubleshooting, tailored technical support.
D) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.

3. What does SOX compliancy mean for an expired contract?

A) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
B) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
C) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
D) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.

4. What is the MAIN customer relationship activity performed by the Care Program Manager?

A) Acts as primary interface towards the customer for all NSN-related activities and issues.
B) Acts as deputy for the Account Manager.
C) Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
D) Acts as primary interface towards the customer for Care-related activities and issues.

5. Who is responsible for entering CARE data into NELLE?

A) Care Program Manager.
B) Project F&C with the input from CaPM.
C) Services Account Manager.
D) Cost & Progress Manager.

Solutions: