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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Group customer
B) Competitors
C) Individual customers
D) Corporate customers

2. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Communication for Customer Care
B) Service Request Management
C) Business Performance Management
D) Service and Repair

3. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Workflow rule
C) Code list restriction
D) Fine-tuning activities

4. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want to define multiple review processes for the same business object
B) You want another user to view a business object before it can be processed further.
C) You want the direct approver of a business object to be the reporting line manager.
D) You want to define multiple review steps for the same business object.

5. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By enabling scoping questions
B) By Activating fine tuning activities
C) By creating workflowrule
D) By creating a user defined ticket status

Solutions: