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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

A) Field Service
B) Scheduler
C) Service Goud

2. Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?

A) Novelty, privacy, and potential to go viral
B) Desirability, viability, and feasibility
C) Competitive advantage, impact, and own ability

3. project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

A) The desired outcome
B) The hypothesis for the solution
C) The persona being designed for

4. Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?

A) Journey Mapping
B) Quantitative Research
C) Consequence Scanning

5. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Mop features between the two systems and let stakeholders prioritize,
B) Revisit customer research to inform internal prioritization.
C) Advise executive leadership to make the decision about priorities.

Solutions: