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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles.
When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

A) Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
B) Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.
C) Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.

2. What is an Agentforce Specialist able to do when the `Enrich event logs with conversation data' setting in the Agentforce configuration is enabled?

A) View the user click path that led to each agent action.
B) Generate details reports on all agent conversations over any time period.
C) View session data including user input and agent responses for sessions.

3. An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

A) Action Instructions
B) Action Scape
C) Classification Description

4. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A) Not safe
B) Safe
C) Moderately safe

5. Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?

A) Create a custom retriever in Einstein Studio, and apply filters for publication date and product line.
B) Use the default retriever, as it already searches the entire search index and provides broad coverage.
C) Modify the search index to only store documents from the last year and remove older records.

Solutions: