Huawei Open ROADS Consultant - Customer Centricity : OC-12

OC-12 real exams

Exam Code: OC-12

Exam Name: Open ROADS Consultant - Customer Centricity

Updated: Jul 29, 2026

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Huawei OC-12 Exam Syllabus Topics:

SectionWeightObjectives
Case Studies & Best Practices10%- Industry use cases for customer-centric transformation
Service & Solution Design25%- All-online and self-service architectures
- Agile service innovation
- On-demand service delivery models
Open ROADS Framework Fundamentals20%- Digital transformation context and business drivers
- Real-time, On-demand, All-online, DIY, Social principles
Customer Experience & Centricity Strategy30%- Customer journey mapping
- Customer insight and demand analysis
- Customer experience (CX) design and measurement
Implementation & Operations15%- Customer-centric operating model
- Social engagement and ecosystem collaboration

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