Microsoft NAV 2009 Service Management : MB7-848

MB7-848 real exams

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Oct 15, 2026

Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Invoicing and Reporting10%- Generating service invoices
  • 1. Integration with Finance and Inventory
    • 2. Service analytics and reports
      Topic 2: Service Items and Components20%- Creating and managing service items
      • 1. Replacing and upgrading components
        • 2. Tracking service item history
          • 3. Registering installed components
            Topic 3: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
            • 1. Completing and closing service orders
              • 2. Resource assignment and skill matching
                • 3. Registering service hours, parts, and expenses
                  Topic 4: Service Contracts and Agreements20%- Creating and managing service contracts
                  • 1. Contract renewals and terminations
                    • 2. Coverage and exclusion rules
                      • 3. Contract billing and pricing
                        Topic 5: Setup and Configuration of Service Management25%- Service Management setup
                        • 1. Service policies and default values
                          • 2. Service item groups and components
                            • 3. Warranty and contract templates
                              • 4. Fault codes, symptom codes, and resolution codes

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