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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Why do many digital service providers aim to reduce or eliminate service actions?

A) To ensure every service interaction is handled manually for better control
B) To streamline operations and increase consistency by relying more on automation
C) To comply with financial and regulatory policies
D) To strengthen direct personal engagement between users and support staff

2. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

3. What enables the digital product and service management activities of an organization?

A) Value stream steps
B) Value chain
C) Management practices
D) Vision and operating model

4. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) Continuous Integration
B) Continuous Delivery
C) Continuous Deployment
D) DevOps

5. What is the role of a governing body in an organization?

A) It is responsible for day-to-day operations
B) It focuses exclusively on financial reporting
C) It manages the technical details of digital products directly
D) It is accountable for performance and compliance at the highest level

Solutions: