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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) ITIL v3 aligned process workflows
B) electronic audit records and electronic signatures
C) A federated configuration management system
D) control and audit of all hardware assets installations, moves, additions, and changes

2. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM SmartCloud Enterprise Provisioning
C) IBM Workload Balancer
D) IBM Service Management

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) System performance console
B) Client browser settings
C) Application logs
D) Advanced workload designer

4. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs take a long time to implement in a GUI so they must be defined early in the project.
B) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
C) KPIs track project success and if the promised value is delivered.
D) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.

5. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Monitoring Agent Builder
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Integration Composer
D) IBM SmartCloud Control Desk

Solutions: