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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Daily call quota
B) Page dwell time
C) Agent availability
D) Exit intent

2. Which two configurations are required when creating a new action map?
(Choose two)
Response:

A) Engagement window size
B) Target segment
C) Language pack
D) Engagement action type

3. What does a high segment drop-off rate typically indicate?
Response:

A) Overloaded agent queues
B) A successful targeting strategy
C) Visitors are exiting before meaningful engagement
D) Accurate journey prediction

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

5. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) AI-driven outcome prediction
B) Sentiment-based agent scheduling
C) Predictive web tracking
D) Intelligent agent selection

Solutions: