Pegasystems Certified Pega Customer Service Developer 23 : PEGACPCSD23V1

PEGACPCSD23V1 real exams

Exam Code: PEGACPCSD23V1

Exam Name: Certified Pega Customer Service Developer 23

Updated: Jul 31, 2026

Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Logic and Automation- Decisioning and Routing
  • 1. Business rules configuration
    • 2. Routing and assignment rules
      - Case Automation
      • 1. Automation of workflows
        • 2. Service level agreements (SLAs)
          Topic 2: Security and Application Governance- Security Model
          • 1. Access roles and privileges
            • 2. Authentication and authorization basics
              Topic 3: Pega Customer Service Application Design- Customer Service Case Management
              • 1. Case types and data model usage
                • 2. Case lifecycle and stages
                  - Omni-channel Service Experience
                  • 1. Customer engagement flows
                    • 2. Interaction channels configuration
                      Topic 4: Application Development in Pega Platform- UI and User Experience
                      • 1. Section rules and UI design
                        • 2. Dynamic layouts and responsiveness
                          - Data and Integration
                          • 1. REST and external system integration
                            • 2. Data pages and data modeling

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