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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels - Manage default channels and required channels |
| Topic 2: Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
| Topic 3: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Create help channels for user support - Use analytics and reporting to measure engagement - Promote best practices and user adoption |
| Topic 4: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
| Topic 5: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 6: Security | 15% | - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Monitor and audit workspace activity |
| Topic 7: App Administration | 10% | - Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
Salesforce Certified Slack Administrator Sample Questions:
Your company is on the Slack Business+ plan and is interested in setting up SCIM provisioning in their identity provider (IdP) to more efficiently manage their Slack user base.
Which two benefits would the company gain from using SCIM provisioning? (Select the TWO best answers.)
- A. They can deactivate users automatically from their IdP.
- B. They do not have to pre-provision any users; employees will automatically create an account when they attempt to log in for the first time.
- C. Users only need to remember one set of credentials for all the applications they use.
- D. They can sync custom profile fields to obtain more useful analytics about employees' Slack usage.
- E. They can pre-provision Multi-Channel and Single-Channel Guests to their workspace.
Correct Answer: A,E 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)
- A. Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
- B. Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
- C. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.
- D. Start a direct message (DM) with each member individually, introducing yourself and the project scope.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Which of the following would most make your company a good candidate to use Slack's Enterprise Key Management (EKM)?
- A. Your company is in the public sector.
- B. Your company's employees primarily use unsecured mobile devices to access Slack.
- C. You use Azure for all of your key management.
- D. Your company frequently shares personally identifiable information (PII).
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?
- A. Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.
- B. Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.
- C. Delete the channel; messages from a deleted channel are still available via search.
- D. Convert the channel to private, and then archive it; members of the channel will retain access to the files.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?
- A. Slack Connect direct message (DM) between the contractor and project lead
- B. Multi-Channel Guest with access to all relevant project channels
- C. Single-Channel Guest with access to one project channel
- D. Full member with access to the marketing workspace
Correct Answer: B 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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