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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Decision Strategies | 25% | - Strategy Design
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Actions and Treatments | 12% | - Action Management
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Channels | 10% | - Channel Integration
|
| Engagement Policies | 12% | - Policy Configuration
|
| AI and Arbitration | 8% | - Decision Prioritization
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. To calculate the total number of customer responses of four actions in a group, you must use________________.
A) one Set Property component
B) one Group By component
C) four Group By components
D) four Set Property components
2. U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
A) Create and configure the real-time container
B) Define customer contact policies
C) Define customer engagement polices
D) Set up business structure to Sales/CreditCards
E) Create the action and its web treatment
3. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
A) Contact policies
B) Audience
C) Segmentation
D) Engagement policies and Arbitration
4. HOTSPOT
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers.
The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
5. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
A) Dynamic template
B) File template
C) Output template
D) Email treatment
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D,E | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |





