Microsoft MB-220 : Microsoft Dynamics 365 Marketing Functional Consultant

MB-220 real exams

Exam Code: MB-220

Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant

Updated: Aug 10, 2026

Q & A: 250 Questions and Answers

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About Microsoft MB-220 Exam

Introduction to MB-220: Microsoft Dynamics 365 Marketing Exam

Microsoft MB-220 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of marketing principles and industry methodologies and best practices.

As a Microsoft Dynamics 365 Marketing expert, you are in charge of building brand awareness and responsible for configuring and expanding the core marketing application to include email marketing, setup, leads nurturing with personalized experiences, interactive customer journeys, LinkedIn integration, Landing Pages, Events, Voice of the Customer, segmentation and scoring, and maintaining General Data Protection Regulation(GDPR) compliance. This exam checks competency level on topics such as creating and managing marketing forms and pages, manage webinars. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Marketing

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What are the exam requirements?

The Microsoft MB-220 exam is designed for the functional consultants who possess marketing expertise. The intended candidates for this certification test must have the fundamental knowledge of industry terminology, standards, methodologies, common initiatives, and priorities. In addition, the applicants should have some expertise in marketing principles as well as the marketing application’s role in conjunction with the Dynamics 365 suite of applications, including integration with Microsoft 365 and Dynamics 365 apps.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

Microsoft MB-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Leads and Scoring10-15%- Manage lead lifecycle stages
- Automate lead qualification and distribution
- Create and configure lead scoring models
- Implement lead scoring rules
Topic 2: Create and Manage Marketing Emails15-20%- Configure email settings and delivery
- Design and create marketing emails
- Preview, test, and validate emails
- Implement email Personalization and dynamic content
Topic 3: Manage Segments and Target Audiences10-15%- Create and manage dynamic segments
- Create and manage static segments
- Use segment insights
- Build segment queries and filters
Topic 4: Create and Manage Customer Journeys15-20%- Configure journey tiles and triggers
- Set up branching and conditions
- Analyze journey performance
- Design and create customer journeys
Topic 5: Manage Marketing Customers and Contacts10-15%- Manage contact lifecycle and preferences
- Create and manage companies
- Create and manage contacts
- Import and deduplicate contacts
Topic 6: Set up Marketing Forms and Pages15-20%- Configure form and page elements
- Create and publish marketing pages
- Create and publish marketing forms
- Implement progressive profiling
Topic 7: Configure Microsoft Dynamics 365 Marketing15-20%- Set up marketing configurations
- Manage marketing users and teams
- Configure marketing settings and org units
- Configure marketing resources and assets
Topic 8: Analyze Insights and Manage Events10-15%- Create and manage marketing events
- Set up event registration and sessions
- Review marketing insights and analytics
- Manage event webinars and waitlists

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