Introduction to MB-220: Microsoft Dynamics 365 Marketing Exam
Microsoft MB-220 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of marketing principles and industry methodologies and best practices.
As a Microsoft Dynamics 365 Marketing expert, you are in charge of building brand awareness and responsible for configuring and expanding the core marketing application to include email marketing, setup, leads nurturing with personalized experiences, interactive customer journeys, LinkedIn integration, Landing Pages, Events, Voice of the Customer, segmentation and scoring, and maintaining General Data Protection Regulation(GDPR) compliance. This exam checks competency level on topics such as creating and managing marketing forms and pages, manage webinars. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Marketing
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What are the exam requirements?
The Microsoft MB-220 exam is designed for the functional consultants who possess marketing expertise. The intended candidates for this certification test must have the fundamental knowledge of industry terminology, standards, methodologies, common initiatives, and priorities. In addition, the applicants should have some expertise in marketing principles as well as the marketing application’s role in conjunction with the Dynamics 365 suite of applications, including integration with Microsoft 365 and Dynamics 365 apps.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx
Microsoft MB-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Leads and Scoring | 10-15% | - Manage lead lifecycle stages - Automate lead qualification and distribution - Create and configure lead scoring models - Implement lead scoring rules |
| Topic 2: Create and Manage Marketing Emails | 15-20% | - Configure email settings and delivery - Design and create marketing emails - Preview, test, and validate emails - Implement email Personalization and dynamic content |
| Topic 3: Manage Segments and Target Audiences | 10-15% | - Create and manage dynamic segments - Create and manage static segments - Use segment insights - Build segment queries and filters |
| Topic 4: Create and Manage Customer Journeys | 15-20% | - Configure journey tiles and triggers - Set up branching and conditions - Analyze journey performance - Design and create customer journeys |
| Topic 5: Manage Marketing Customers and Contacts | 10-15% | - Manage contact lifecycle and preferences - Create and manage companies - Create and manage contacts - Import and deduplicate contacts |
| Topic 6: Set up Marketing Forms and Pages | 15-20% | - Configure form and page elements - Create and publish marketing pages - Create and publish marketing forms - Implement progressive profiling |
| Topic 7: Configure Microsoft Dynamics 365 Marketing | 15-20% | - Set up marketing configurations - Manage marketing users and teams - Configure marketing settings and org units - Configure marketing resources and assets |
| Topic 8: Analyze Insights and Manage Events | 10-15% | - Create and manage marketing events - Set up event registration and sessions - Review marketing insights and analytics - Manage event webinars and waitlists |





