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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Services and Lifecycle Management | - Device lifecycle services
|
| Topic 2: Sales and Positioning Skills | - Competitive positioning
|
| Topic 3: HP Portfolio Overview | - HP Printing Solutions
|
| Topic 4: Customer Needs and Industry Use Cases | - Vertical solutions
|
HP Selling HP Printing and Computing Services Sample Questions:
1. As a consequence of the economic crisis, what is a typical CIO behavior?
A) They look to increase their expenses in IT infrastructure.
B) They do not consider buying extra services.
C) They try to keep their current install base alive for the longest possible time.
D) They invest more in new hardware
2. Which service protects from drops, spills, surges, and other mishaps?
A) Remote Delete
B) Defective Media Retention
C) Accidental Dammage Protection
D) Keep Safe
3. Which statement is true about Non IT managed businesses?
A) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
B) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
C) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
D) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
4. What is the purpose of the HP Services portfolio?
A) to increase hardware refreshes in the business sector
B) to increase the cost of total services
C) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
D) to extend the life of Printing and Personal Systems
5. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)
A) Partners pay lower list prices on product line (only printer and computer) in scope
B) Partners receive two funded headcount to join their sales team during first year.
C) Partners receive a percentage of the rebate payment on their sales.
D) Partners get priority access to parts for repair,
E) Partners receive extra rebates on all HP equipment sold.
F) Partners can have more interventions as HP can dispatch them to any existing customer,
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,C,E |





