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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which one of the following is a valid format when sending a file to ECuRep?

A) 87876765724config.txt
B) 87876.724.0LDconfig.txt
C) 87654.0L049config.txt
D) 87656 724999.config.txt

2. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 64-bit Advanced Encryption Standard (AES)
B) 256-bit Triple Data Encryption Standard (DES)
C) 128-bit Data Encryption Standard (DES)
D) 128-bit Advanced Encryption Standard (AES)

3. A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?

A) Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
B) Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
C) Advise the customer a Proactive Critical Situation (CritSit) is being opened.
D) Advise the customer that IBM is doing everything possible to resolve their PMRs.

4. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Target
B) Transaction data
C) Transfer
D) Test Case

5. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) ListPMRs
B) List Calls
C) List Queues
D) List Primary

Solutions: