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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What types of remote connections to customer's systems are available? (Choose two)

A) Netviewer
B) NetMeeting
C) Webex
D) R/3 Support

2. What is a work center in the SAP Solution Manager? (Choose two)

A) A web-based access point to enhance support functions enablement
B) Software to monitor SAP systems
C) A user community
D) A tailored and role-based user environment

3. What is a level1 support task upon receiving a message?

A) Contact the customer to complete any information that may be missing.
B) Provide a workaround.
C) Reproduce the issue described by the customer.
D) Enable and analyze the traces.

4. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Updating
B) Up-to-date
C) Update
D) Upgrade

5. Which of the following incidents will lead to a message being qualified as Very High?

A) An important request for information related to a future release or patch
B) An issue leading to business critical work that cannot be performed
C) A missing product functionality required by the customer
D) A product customization requested through support

Solutions: