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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Utility Self-Serve Portal
D) Experience Self-Serve Portal
2. The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers
A) The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
B) The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
C) The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
D) The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
3. An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
A) Using Field Mapper
B) Creating Apex trigger
C) Adding fields in Checkout method
D) Adding fields in CPQ configuration
4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?
A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Install the "Third Party Pricing Application" DataPack from the Process Library.
C) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
D) Duplicate the third-party pricing application prices into the Salesforce Price list.
5. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?
A) Extend the value list on the product family picklist for product object.
B) Extend the value list on the service type picklist for service points
C) Extend the value list on the status picklist for cases
D) Extend the entries of record types on account object.
E) Extend the entries of record types on inventory item object.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A,B,E |





