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Avaya Workforce Engagement Support Certified Sample Questions:

1. You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

A) Data Integrity Report
B) Recorder Status Summary
C) Capture Status
D) Employee Archive Report.

2. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Site servers
B) Security settings
C) Servers role
D) Enterprise Settings

3. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Firewall configuration
B) Prepare SSRS for reports ingestion.
C) SR tool software installation
D) SSL certificates preparation
E) Antivirus installation

4. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It showed CTI statistics.
B) It received CTI events.
C) It recorded management information.
D) It showed CTI metadata association.

5. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Customer Feedback reports
B) It is required for Workforce Management (WFM) reports.
C) It is required for Scorecards Reports
D) It is required for System logging reports
E) It is required for Forecasting and Scheduling Reports

Solutions: