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Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Reporting and Analytics
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which is a sample object query?
- A. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- B. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman'; - C. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- D. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
Correct Answer: B 🗳️
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- C. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
- D. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
Correct Answer: B 🗳️
Which three statements are true about Service Level Agreements?
- A. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
- B. They enable you to restrict the number of incidents raised by end users through various channels.
- C. They enable you to set a timeline for an agent to respond to an incident.
- D. They enable you to restrict what agents can view as part of navigation on the console.
- E. They enable you to specify the duration for which an incident can be kept in waiting status.
- F. They enable you to set the reports that are visible to an agent.
Correct Answer: A,C,E 🗳️
Which statement is true about the JavaScript API?
- A. It cannot be used in Custom Object workspaces.
- B. It comes with in-built exception handling.
- C. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- D. It is available when you use the Connect Common Object Model CCOM for API operations.
Correct Answer: C 🗳️
Which is an invalid data type?
- A. Date/time
- B. Menu
- C. Text field
- D. Radio
- E. Integer
- F. Float
- G. Text area
Correct Answer: D 🗳️





