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SAP C_C4HCX Exam Syllabus Topics:

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A) Manual: The processing purpose is manually added to the customer profile by an administrator.
B) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
C) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
D) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.

2. What can be maintained and customized for a Lead in SAP Sales Cloud?

A) Status and Origin
B) Temperature and Origin
C) Status and Qualification
D) Qualification and Temperature

3. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.

A) All Contacts
B) All Consumers
C) All Clients
D) All Customers

4. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A) RFC
B) IDoc
C) SOAP
D) OData

5. How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A) It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
B) It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
C) It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
D) It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
E) It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.

Solutions: