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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is included in the purpose of the 'relationship management' practice?

A) Creating collaborative relationships with key suppliers to uncover and realize new value
B) Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
C) Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders
D) Setting clear business-based targets so that the delivery of a service can be properly assessed

2. Which service request management decisions require that policies are established?

A) Deciding how to handle service requests where the steps are unknown
B) Deciding how degradations of service are resolved
C) Deciding when workarounds should be used
D) Deciding which service requests require approval

3. Which statement about service relationship management is CORRECT?

A) It focuses on the fulfilment of the agreed service actions
B) It focuses on the service actions performed by users
C) It requires co-operation of both the service provider and service consumer
D) It requires the service consumer to create resources for the service provider

4. Which practice ensures that a variety of access channels are available for users to report issues?

A) Service level management
B) Service desk
C) Change enablement
D) Incident management

5. Which is part of the value proposition of a service?

A) Costs removed from the consumer by the service
B) Risks imposed on the consumer by the service
C) Outputs of the service received by the consumer
D) Costs imposed on the consumer by the service

Solutions: