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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tenant Configuration and Reporting | 30% | - Configure multi-tier customer experience variables and thresholds - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure Webex Contact Center users and identity records - Configure desktop layouts and custom desktop profiles for agents and supervisors - Describe network requirements for Webex Contact Center systems - Analyze real-time and historical dashboards to isolate operational constraints - Configure security profiles, skills-based routing rules, and scheduling patterns |
| Topic 2: Telephony and Call Routing | 30% | - Configure infrastructure components to route voice calls within Webex Contact Center flows
- Describe Webex Contact Center telephony architecture options
- Troubleshoot voice channels configuration mismatches
|
| Topic 3: Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
| Topic 4: Advanced Features and AI | 25% | - Configure outbound campaign management pipelines and dialer options - Describe AI capabilities within Webex Contact Center architectures
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Question 1
A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)
A. 450.783.2223
B. [450) 783-2223
C. +1-450-783-2223
D. (450) 783-2223
E. #450 783-2223
Question 2
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
A.
B.
C.
D. 
Question 3
A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
A. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
B. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
D. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
Question 4
Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.
Question 5
A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?
A. Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B. Create a connector in Control Hub for Webex AI agent.
C. Reload Flow Designer to refresh the configuration.
D. Use Virtual Agent V2 node.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: Only visible for members | Question 5 Answer: D |





