CIPS L5M9 : Operations Management

L5M9 real exams

Exam Code: L5M9

Exam Name: Operations Management

Updated: Aug 06, 2026

Q & A: 124 Questions and Answers

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. Operations management in different types of organisations
  • 3. The extent of operations management in organisations
- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. The stages of development of operations strategy
  • 5. From implementing to supporting to driving strategy
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Lean operations and waste reduction
  • 3. Continuous improvement (Kaizen)
Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles

CIPS Operations Management Sample Questions:

1. Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A) cost reduction
B) quality
C) flexibility
D) innovation
E) dependability


2. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) customer emotions
B) ethical considerations
C) costs of raw materials
D) environmental impact


3. Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

A) sequence method
B) constant number method
C) standardisation method
D) contact method


4. Which of the following items created by an organisation are intangible? Select TWO

A) A shirt bought at a retail outlet
B) A cup of coffee from a restaurant
C) Legal Advice provided by a solicitor
D) A massage given at a Spa


5. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 7?

A) cell layout
B) product layout
C) functional layout
D) fixed-position layout


Solutions:

Question # 1
Answer: B,C,E
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: C,D
Question # 5
Answer: B

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