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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. What is a global workforce trend that will impact IT leaders?

A) Increasing demand for highly skilled professionals in specialized fields
B) Decreasing reliance on technical roles due to automation
C) Growing demand for service-oriented employment opportunities
D) Decreasing emphasis on specialized education and training

2. Which IT practice supports green computing?

A) Extending device life with reuse and refurbishment
B) Recycling old hardware before it reaches end of life
C) Prioritizing high performance for faster task completion
D) Choosing hardware that is economical

3. Which factor in the planning process is considered true, real, or certain without proof or demonstration?

A) Project theory
B) Project objective
C) Project Assumption
D) Project requirements

4. A company has no central system for tracking past interactions and key contact information for external clients.
Which type of software would solve this problem?

A) Knowledge repository index system
B) Internal file transfer scheduler
C) Customer relationship management
D) Supplier analytics evaluation tool

5. A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

A) Analyzing
B) Predicting
C) Distributing
D) Reporting

Solutions: