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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) Services360 Pro
C) HP Contractual Services
D) Aftermarket Channel Facilitation Program

2. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) 10 days after the expiration of the HP base warranty
C) Anytime during the hardware lifecycle
D) Upon renewal of the existing services agreement

3. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Would the customer benefit from an up-front payment?
B) Would the customer fleet support solution benefit from onsite engineers?
C) Is it to cover new equipment?
D) Does the customer need to have one service agreement per serial number?
E) Does the customer environment contain multi-vendor equipment to support?
F) Is there an RFP for services?

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Accidental damage protection
C) Offsite repair, offsite return
D) Offsite repair, pick and return change

5. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services

Solutions: