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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Definitions and core principles - Relationship between usability, UX and accessibility |
| Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Project and product-level risks - Identification and classification of risks |
| Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Human-centered design process - Evaluation types: inspection, testing, inquiry |
| Usability Test Planning and Reporting | 10% | - Stakeholder communication - Test strategy and plan design - Documenting results and recommendations |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
How can the approach for conducting user surveys be summarized best?
- A. Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate
- B. Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
- C. Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
- D. Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
- B. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- C. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
- D. Positive usability findings allow a better view of the usability of the product.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
A "usability test participant" ...
- A. ... is a person who observes a usability test.
- B. ... can be the organizer of a usability test.
- C. ... helps to set up the system used for the usability test.
- D. ... is a representative user who solves typical tasks in a usability test.
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
What is a usability test task?
- A. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
- B. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
- C. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
- D. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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