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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A) Group purchasing.
B) Market segmentation.
C) Group segmentation.
D) Sectional marketing.

2. The most effective way of communicating with customers to get instant feedback is by:

A) Email communication.
B) Face-to-face communication.
C) Internet communication.
D) Written communication.

3. A key customer exchange is when:

A) Customers enter a shop.
B) There are a number of important events in customer interactions.
C) Customers leave a shop.
D) Customers talk to each other.

4. The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:

A) Face-to-face communication.
B) Phone communication.
C) Internet communication.
D) Written communication.

5. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Email.
B) Letter.
C) Leaflet.
D) Phone.

Solutions: